Shipping & Returns
Kancholika is not a fast-fashion brand. We deal in authentic, heirloom-quality textiles where the creation process is a labor-intensive, multi-week procedure. Because our collections are produced in highly limited batches and sold through strict 72-hour drop windows, our refund and cancellation policies reflect the devotion of our artisan partners.
Last Updated: Effective Date: July 7, 2026
1. The Nature of Authentic Handloom
Before requesting a return, please understand the hallmark of true artisanal craftsmanship.
Natural Irregularities: Authentic handlooms feature natural irregularities in the weave, meaning no two pieces are ever exactly identical.
Block Variations: Minor variations in block alignment are not flaws; they are the thumbprint of the human artisan making bipuri (double-sided) prints by hand.
Color Shifts: Because we rely entirely on an eco-friendly natural dyeing process, slight color variations from screen to fabric are normal and celebrated.
2. Return & Refund Eligibility
We accept returns only under strict conditions to protect the integrity of our limited inventory.
Defective or Incorrect Items: If the garment possesses a severe structural defect (unrelated to natural artisanal variations) or if you received the incorrect SKU, you are eligible for a replacement or refund.
Unworn Condition: The heirloom piece must be entirely unworn, unwashed, and returned in its original, pristine packaging.
Timeframe: You must notify our concierge team via WhatsApp or email within 48 hours of delivery to initiate a claim.
3. Cancellation & Return Timelines
Because our production cycles take 14-to-20 days, cancellations must be made rapidly before the artisan begins their work or the order is dispatched.
Action
Allowable Window
Process
Order Cancellation
Within 12 hours of purchase
Full refund processed to original Razorpay link.
Defect Notification
Within 48 hours of delivery
Contact VIP WhatsApp support with photo evidence.
Return Shipping
Within 5 days of return approval
Customer ships item back; refund issued post-inspection.
4. Non-Refundable Items
Any garments purchased using a specialized VIP code (e.g., HEIRLOOMVIP) during a limited drop are considered final sale unless physically defective.
International shipments where customs or import duties have been refused by the buyer.
For all support inquiries, please reply directly to your dedicated Kancholika WhatsApp concierge thread or email us at [Insert Support Email].